Refund policy

HazeRoad Returns & Cancellations Policy

All Sales Are Final

All purchases from HazeRoad are final sale. We do not offer returns, exchanges, or refunds once an order has shipped, including for glass products, drinks, and accessories.

Order Cancellations

• Orders can be cancelled for a full refund only if they have not yet shipped. Once an order has been handed off to Canada Post for fulfillment, it can no longer be cancelled.
• To request a cancellation, contact us as soon as possible after placing your order (see Contact below).

Case-by-Case Exceptions

While all sales are final, we understand issues can occasionally happen (e.g., an item arrives damaged, defective, or incorrect). If you run into a problem with your order, email us at Hazeroadsupport@gmail.com with your order number, a description of the issue, and photos if applicable. We'll review each case individually — resolution is at our discretion and is not guaranteed.

Contact

Questions or issues with your order: Hazeroadsupport@gmail.com